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Author
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Topic: On-line Shopping for Hair products
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Surfkitty
BeautyTalk Beginner User Posts: 9
From:Canada
Registered: May 2000
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posted May 26, 2000 11:40 AM
   
I love shopping on-line, that's the big deal! I go to a very nice salon, but they're an Aveda concept salon and they therefore don't carry the products that I like to use at home. I like to use products like Terax, Philip B. and J.F. Lazartigue (none of which are sold where I live)and on line shopping makes all of those products very accessible. Those products are sold on the internet legally and I know this because I am a retailer and I have spoken with the companies. Also (and I'm not disagreeing with you because I don't know, but simply asking) why would a reliable company like Rite Aid or Shoppers Drug Mart carry salon products at the risk of incorporating legal fees and other problems? IP: Logged |
HairByRandy
BeautyTalk Advanced User Posts: 618
From:Oklahoma City, OK USA
Registered: Apr 2000
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posted May 26, 2000 02:46 PM
Thank you Holly, as always, you tend to understand that opinions on this board are not attacks of anyone.Hester, all I can say is calm down. No one is attacking you. It is simply a question and comment. That is what these boards are for, to share opinions, questions, comments, suggestions, etc. As far as ABBA is concerned, if they say the products aren't stolen on websites, I will call them Monday morning and if find out where the websites are getting there products from. If ABBA is selling it to them, then that violates the contract that I have with ABBA and I will pull every bit of the products off my shelves. Let's just all try to remember that we are sharing ideas here. If you don't agree with someones opinion, fine. But you don't have to get that upset about it. Maybe I just won't post my opinion on anything anymore. IP: Logged |
hester
BeautyTalk Beginner User Posts: 5
From:Brooklyn, NY, USA
Registered: May 2000
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posted May 26, 2000 04:18 PM
I certainly don't mean to attack individuals. But as a consumer, I do like maintain a healthy scepticism toward the policies of any profit-maximining company or industry. And I do want to query some of the more hyperbolic claims that I've seen made on this board (eg., concerning the sale of contaminated products).
HairbyRandy, I did interpret your "DON'T YOU PEOPLE GO TO A SALON" as an insult. It certainly came off as a rude, to me it seemed to border on personal (eg, "you people" seemed directed toward people like me, who were querying some of your points). But you are right, of course, that this is about the exchange of ideas. And I should point out that, although I strongly disagree with your position on internet sales, this doesn't mean that I don't suspect you are an expert stylist: I have read some of your advice to others, and I'm sure you are the kind of hair care expert that is, alas, not so easy to find ! So let us agree to disagree on the matter of sales.IP: Logged |
Holly
BeautyTalk Advanced User Posts: 157
From:England
Registered: Jan 99
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posted May 26, 2000 11:35 PM
I have to correct something I wrote earlier. I wrote in my first post "However, I will try to get a salon to order my products for me before ordering on-line. Glad I never have ordered salon shampoos on-line".
That reads like I would consider ordering on-line, and that's not what I meant to say. I should have wrote: "However, I will try to get a salon to order my products for me before I would ever order on-line". What I was trying to say is that I would never order on-line, not try to get the salon to order and then order on-line if they weren't able to. Sorry for any confusion.  If a company did start selling their products on-line from their own site, that would be O.K. of course. Holly
[This message has been edited by Holly (edited May 26, 2000).] IP: Logged |
HairByRandy
BeautyTalk Advanced User Posts: 618
From:Oklahoma City, OK USA
Registered: Apr 2000
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posted May 27, 2000 11:56 AM
Hester, sorry about the interpretation you got. Remember I am from Oklahoma and "you people" and "yall" gets said a lot.IP: Logged |
Viviana
BeautyTalk Advanced User Posts: 200
From:California
Registered: May 2000
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posted May 28, 2000 11:08 AM
Randy, the girl at Abba said she hasn't heard of any paticulars about contamination or stolen products online. She sounded maybe even a little surprised for me to be asking her that. Maybe she didn't want to give out any information on it, who knows. She compared the sites that do sell their products to be like a Costco type of thing. Items sold at discounted rates. And she said these sites are not getting the products directly from them or the comapnies. There's a middle man somewhere along the line. Randy, sorry if you misinterpeted me. It doesn't sound like Abba is doing anything shady. [This message has been edited by Viviana (edited May 28, 2000).] IP: Logged |
HairByRandy
BeautyTalk Advanced User Posts: 618
From:Oklahoma City, OK USA
Registered: Apr 2000
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posted June 01, 2000 03:57 PM
Just thought I would share some responses I have received from a few manufacturers.Aveda said: "Aveda products are authorized to be sold only through our network of
salons, spas, schools, and Aveda Environmental Lifestyle Stores. Aveda is
committed to eliminating diversion and supporting educated, licensed Aveda
businesses and professionals within our network. Your assistance can
include identifiation of the sites. E-commerce sites that sell Aveda products are not authorized to
sell our products and we will take steps which are appropriate in the
circumstances." Sebastian: "This will acknowledge your inquiry regarding Sebastian's e-commerce
efforts. Please be advised that on a daily basis, the legal department polices the
internet for web sites selling and advertising Sebastian products. Immediately, a letter is sent to the unauthorized web site demanding that
they cease and desist incorporating Sebastian's trademarks, copyright
images and selling over the net. We have been extremely successfu! with
our efforts in eliminating these companies."
And Joico: "Thank you for notifying us of this matter. JOICO has made tremendous
strides in eliminating diversion. We have and continue to conduct numerous
buyouts around the country, including your area, to learn of the source from
which these products were diverted. The evidence we continue to collect has
given us the advantage we need to take legal action against those
participating in diverting JOICO and other professional products. We assure
you that we are committed to stopping diversionary activity worldwide. Thank
you again, and please let us know whenever you find diverted JOICO products.
With your continued support, we can put a stop to diversion. If you have any
questions please call JOICO (800)445-6426 ex 200 Thomas Phillips.
Thank you"
Hopefully they mean it.
IP: Logged |
Dana
BeautyTalk Advanced User Posts: 165
From:Philadelphia, PA, USA
Registered: Oct 99
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posted June 02, 2000 03:54 AM
HBR, did you hear anything yet from ABBA? I think you mentioned you have a contract with them. Just curious about what you learnedIP: Logged |
*~SunShyne~*
BeautyTalk Advanced User Posts: 23
From:Lancaster Park, AB, Canada
Registered: Dec 99
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posted June 02, 2000 08:31 AM
 WOW!!!! I just finished reading all of the postings. HairByRandy, I too have been in the industry for quite some time and fully agree with all you had to say regarding diversification of salon products. Here in Canada there are a few lines that seem to "pop" up on the drug store shelves including ABBA. I asked my sales rep about seeing ABBA in the Costco here, because I do carry a small part of their line in my salon, and he said it all comes in from the US from Costco's head office. Now of course as a sales rep he will say what ever he feels will keep me purchasing from him (have to put the kids through college lol) but with all the different opinions there has been on this sort of thing, I have decided it would be in the best interest for both myself and my salon to no longer carry any part of the ABBA line.
About educating staff in the products you do carry, I believe that responsibility fall fully on the owner/manager of the salon. I opened my salon almost a year ago. We are a TiGi support salon and the education that Toni and Guy have to offer is incredible. We have weekly meeting and during that time we go over product knowledge. We choose a few different products each week (I ask the staff what they would like to review) and its amazing! Each staff member has to choose one product and tell everyone about its features, benefits, etc. The great thing about this is everyone learns something new. Once a month I have someone from the supplier come into tha salon and conduct a full product knowledge class on both our TiGi hair and skin care lines, and if we get lucky, a hands on cutting demo from a Toni and Guy team member. This I have found gets the creative juices flowing and I have a more productive staff. If you have any other ideas on how I may be able to motivate the staff I would greatly appreciate it.
IP: Logged |
Viviana
BeautyTalk Advanced User Posts: 200
From:California
Registered: May 2000
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posted June 02, 2000 03:12 PM
Abba did not say they SELL or ALLOW anyone to sell their products to Costco. She was comparing Costco as a discounted dealer. I don't think she was meaning that they allow Costco to sell their products. In fact I don't even think Coscto sells Abba, if they do, maybe I'll go buy some if they are cheaper! Again, there is a middle man involved WITHOUT Abba's consent. So it was a COMPARISON. Costco sells items for less. And web sites sell products for less. I hope I am being clear for the third time, lol.. And i don't know about how the sales of Abba are anywhere else, but here in California Abba is like one of the best selling. I love Abba!![This message has been edited by Viviana (edited June 02, 2000).] IP: Logged |
*~SunShyne~*
BeautyTalk Advanced User Posts: 23
From:Lancaster Park, AB, Canada
Registered: Dec 99
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posted June 04, 2000 03:10 PM
Viviana, I didn't say that ABBA allowed Costco to purchase the hair care, I was mentioning the response I recieved from my sales rep. The reason I will no longer carry the line in my salon is the simple fact that even I can not purchase these products for what Costco is selling them at. If you can buy it cheaper any where else there really is no point in me carrying it because all it does is take up shelf space. Check into your Costcos and see if it's there, here in Alberta it's been in Costco about 6 months now, and it is a legitimit ABBA product. Good luck and let me know if you find it where you are. [This message has been edited by *~SunShyne~* (edited June 04, 2000).] IP: Logged |
CAbabe
BeautyTalk Advanced User Posts: 51
From:
Registered: Jul 2000
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posted August 16, 2000 07:07 PM
So is it bad to buy products even from well known sites like Eve.com or Beauty.com??IP: Logged |
HairByRandy
BeautyTalk Advanced User Posts: 618
From:Oklahoma City, OK USA
Registered: Apr 2000
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posted August 17, 2000 12:26 AM
There are no websites authorized to sell any professional hair care products. You can only legally purchase them thru an authorized professional beauty salon.IP: Logged |
SKWIJ
BeautyTalk Advanced User Posts: 225
From:Belleville, On, Canada
Registered: Jul 2000
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posted August 19, 2000 08:32 PM
Just wondering where all the ABBA info is coming from? Here in Ontario we have had a he** of a time getting a straight answer when we couldn't get the products (either just not available or back ordered or the order was "lost") Our distributors were very uncommunicative---vague, "don't know",etc, and the sales reps were apologetic but weren't getting any answers from "up above". FINALLY in January we are told that ABBA has absolutely, nodoubtaboutit, gone BANKRUPT. As a pro who ADORED ABBA I am absoutely bereft!!!! Can anyone give me any info as to where they are getting ABBA? HBR-Maybe you could let me know via e-mail who to contact about maybe bringing this wonderful product back into Canada? Thanx lots...Caroline------------------
Caroline IP: Logged |
HairByRandy
BeautyTalk Advanced User Posts: 618
From:Oklahoma City, OK USA
Registered: Apr 2000
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posted August 20, 2000 12:30 AM
I can give you their corporate number. 800-848-4475. www.Abbahair.com is their listed website but i haven't been there. You can call and see if the rumours are true. Either way let me know. If they arent true you can ask them what the deal is.IP: Logged |
whitshan
BeautyTalk Beginner User Posts: 1
From:oklahoma city, ok
Registered: Jun 2001
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posted June 18, 2001 09:55 PM
hi randy, i was going to start a web site and sell proffessional products. Why is there such a problem if you are a licenced cosmetologist? I am new in this field. I work in oklahoma city. i was searching for how to start a web site and i stumbled across this site.shannon IP: Logged |
petie
BeautyTalk Advanced User Posts: 20
From:
Registered: May 2001
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posted June 18, 2001 11:48 PM
HBR you go guy!! I am a professional, own and operate my own salon. Small town, very rural, and I totally agree with you in the comment of salons not quite knowing the 'ins and outs' of their products. In my personal experiences (of 14 years) education is the biggest asset for any professional. Yes, there are salons out there that do not get the proper education on everything from their retail lines, chemicals in the 'back room,' to their general cutting methods. BUT there are salons who do strongly believe in ecucation. IT is a requiremnet in my salon to attend a specific number of classes, educational events and lectures a year. So let us not give all salons bad reps. It is like any occupation out there. Good ones and the not so good ones.
As for diversification, NO!
Before I could even get any product in my salon, the forms, contracts and general red tape I had to go through was astonishing. I believe this to be a wonderful thing now, I see many 'professional' products in many drug stores. For it was purchased with the wrong motivation.
I looked into putting my salon on the web and found out that the companies would endorse only their logo on the page, not the actual orders or purchases. Because I am a small business and do not buy enough quantities, or whatever their reasoning. I simply do not care for I also believe and endorse this fact.
Try different salons and get what you are wanting from them. Keep trying and soon you too will realize the atmosphere is what it is all about. Remember we do not read minds, so try talking to us as well. Ask your questions and if not satisfied with the answer move on.
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